Customer Support Specialist
About the role:
The Customer Support Specialist provides superior quality service by responding promptly to customer requests, while ensuring a consistently positive experience.
What you'll do:
Wear a headset throughout your shift and maintain an on-demand audio presence on a team-wide meeting bridge
Work with 2 displays (laptop and separate monitor)
Respond to a high volume of emails and phone calls to support the installation of the network devices such as modems and routers
Appropriately escalate support requests to Technical Support Level 1 and 2
Become proficient in the use of proprietary web-based applications used to perform basic testing and ad hoc configuration of remote routers an similar equipment
Maintain an active presence in a contact center phone/email queue and other internal communication platforms such as Office 365 (Outlook), Slack, Teams, etc.
Document the results of diagnostics and installations
Other duties may be assigned at the discretion of management
What you need:
Ability to remain courteous and professional in a high call volume environment
Excellent verbal and written communication skills
Ability to adapt to shifting priorities and resources
Attention to detail and efficiency
Team player with solid organizational skills
Call center and or customer service experience required
High school Diploma or equivalent
Ventus, a Digi Company, offers a distinctive Total Rewards package including new hire stock awards, paid parental leave, open (uncapped) PTO, and a hybrid work enviornment in addition to our competitive medical, health & wellbeing an compensation offerings.