The Customer Support Specialist provided superior quality service by responding promptly to customer requests, while ensuring a consistently positive experience. This is a part time position.
Responsibilities include:
Utilize proprietary software to run diagnostic tests in support of field service technicians at various customers sites
Efficiently guide field service technicians through the installation of cellular modems
Document the results of diagnostics and installations
This role takes place in a fast paced, phone and email support environment
Coordinate with Technical Support Level 1 and 2 staff to escalate issues as needed
Other duties may be assigned at the discretion of management
Skills:
Ability to remain courteous and professional in a high call volume enviornment
Excellent verbal and written communicatgion skills
Ability to adapt to shifting priorities and resources
Attention to detail and efficiency
Team player with solid organizational skills
Education & Experience:
Call center and or customer service experience required
High school Diploma or equivalent
Ventus is an equal opportunity employer committed to diversity. All individuals are encouraged to apply. Ventus offers a competitive compensation package including health, dental, vision, life, and disability insurance programs, fitness center, a 401(k) plan, paid holidays, and generous paid time off.