Work within a dynamic team environment, providing professional, accurate and timely communications to customers. The Technical Support Specialist provides high-level phone and e-mail support by offering immediate and lasting solutions to issues and requests, while ensuring a consistently positive customer experience.
What you'll do:
Identify, troubleshoot and resolve critical customer issues across various client specific WAN topologies
Provide outstanding verbal and written customer service
Retain ownership of all issues/requests assigned until closure with customer agreement
Identify and document recurring issues and present solutions to management
Facilitate an effective partnership between company, customer and carrier
Accurately document all customer and carrier
Suggest/ implement new processes to improve the customer experience
What you need:
Strong knowledge of IP Addressing, WAN/LAN troubleshooting is required
Network troubleshooting in a Linux/Unix environment is beneficial
Outstanding customer service and written and verbal communication skills required
Good analytical, organizational, interpersonal and time management skills are essential
Working knowledge of Cisco routers and switches is a plus
Three (3) plus years of WAN/LAN, Help Desk/ Call Center experience
Network + Certification, Cisco CCNA Certifications or Previous Telco/Cable network operations experience is a plus.
Ventus is an equal opportunity employer committed to diversity. All individuals are encouraged to apply. Ventus offers a competitive compensation package